Royal Holloway Students' Union
Job role: Packhorse Assistant Manager
Location: Royal Holloway Students’ Union
Salary: £28,568 - £31,889
The role
The role exists to support the Packhorse Manager in delivering efficient, cost-effective, and high-quality services within the Packhorse outlet. It involves ensuring that standard operating procedures are consistently followed, staff are well-trained, and customer service is delivered to an excellent standard. The post holder will help manage day-to-day operations, including bar and catering activities, ensuring that all services run smoothly, safely, and in compliance with health, safety, food safety, and licensing legislation.
The position supports the Union’s strategic and commercial objectives by contributing to effective operational planning, risk management, and financial performance. This includes helping to achieve key performance targets, managing stock efficiently to minimize waste, and planning staffing levels in line with business demands. The role also plays an active part in supporting staff wellbeing, training, and development to maintain strong communication, motivation, and performance within the team.
In addition to operational responsibilities, the role promotes sustainability, equality, and diversity, ensuring that all activities are inclusive and environmentally responsible. It requires adherence to data protection regulations and support for Union campaigns that enhance student experience and sustainable performance. Overall, the role is key in maintaining a safe, compliant, and welcoming environment that reflects the Union’s values and delivers an excellent experience for all customers.
For more information about us and the role please look at our job pack on our Work with Us page!
About us
At RHSU, we’re passionate about making student life better at Royal Holloway. From providing trusted advice and championing student voices to delivering amazing events and building inclusive communities, we’re here to create unforgettable experiences and real change!
Our work focuses on:
We’re committed to fostering a collaborative, inclusive culture and investing in our people, infrastructure, and sustainability to ensure we’re fit for the future.
If you’re excited to challenge the status quo and help shape student life, we’d love to have you on our team!
Benefits
As Student Support Adviser we offer an extensive benefits policy including the following:
Job Type: Full-time, Permanent
Grade and salary range: Grade 4, £28,568 - £31,889. Salary is subject to RHSU’s Pay & Reward Policy, which includes an opportunity for annual pay progression. Candidates are usually expected to start on the lower end of the salary bracket.
Work Location: Hybrid Working Policy in place with guiding principle of 60% office based (role dependent)
Closing date: Friday 31st of October 2025