Retail Operations Manager (Interim)

Location: Royal Holloway Students’ Union

Salary: £45k - £48k per year

The role

We’re looking for a Retail Operations Manager to drive the effectiveness, consistency and commercial success of RHSU’s retail operations. You’ll lead the development and implementation of improved systems, processes and standards, working closely with outlet managers to strengthen compliance, improve reporting and support high-performing teams.

This fixed-term role will focus on delivering sustainable operational improvements, reducing risk and ensuring our retail services are well-positioned for future growth. You’ll also contribute to the development of our e-commerce and merchandise activity, using systems and customer data to improve commercial performance and enhance the customer experience.

Working as part of our wider commercial strategy, you’ll play a key role in improving operational efficiency, strengthening compliance and establishing robust processes that support the long-term sustainability of RHSU’s retail services.

For more information about us please look at our Job Pack here and the Job Description here.

About us

Royal Holloway Students’ Union (RHSU) is the representative body for students at Royal Holloway, University of London. We’re here to support, represent and enhance student life, providing services, activities and opportunities that help students make the most of their university experience.

From societies, sports and student representation to advice, events and commercial services, we work across campus to create a vibrant and supportive student community.

Our Retail team plays an important part in this, delivering convenient and commercially successful services for students and staff. This includes the RHSU Shop, offering everything from stationery and essentials to university merchandise, alongside our wider retail and e-commerce.

As we continue to develop our commercial services, we’re looking for people who can help us improve how our retail operations work and create a great experience for our customers.

Our work focuses on:

Building Communities for all Students
Building Stronger Student Voice and Representation
Providing Inclusive Activity and Spaces
Providing Advice and Advocating for Students

We’re committed to fostering a collaborative, inclusive culture and investing in our people, infrastructure, and sustainability to ensure we’re fit for the future.

If you’re excited to challenge the status quo and help shape student life, we’d love to have you on our team!

Benefits

We offer an extensive benefits policy including the following:

22 days annual leave, rising each year up to 27 days (plus the 8 bank holidays)
8 extra days off during our winter closure
Birthday day off and 0.5 day “Milestone Day” for special life events
Employee discounts and savings opportunities
Contributory pension scheme
Wellbeing support including a Non-contributory Health Cash Plan and Cycle to Work Scheme
Hours based on a 35 hour/week
5 half-days of Development Leave for personal or professional growth

Job Type: Full-time, Fixed Term (12 months)

Grade and salary range: Grade 7, £45k - £48k. Salary is subject to RHSU’s Pay & Reward Policy.

Hours of Work: 35 hours per week, Monday-Friday. Hours can be arranged in line with RHSU’s flexible working approach and to suit the needs of the organisation.

Closing date: October 31st 2026