Job role: The Packhorse Deputy Manager

Location: Royal Holloway Students’ Union

Salary: £32,060 - £35,786 per year

The role

We're looking for an enthusiastic and motivated Deputy Manager to support the day-to-day running of The Packhorse (Pub).

Working closely with the Packhorse Manager, you'll help deliver an excellent customer experience, lead operations during busy periods, support and develop the venue team, and ensure the smooth running of events and daily activities. You'll also maintain high standards of compliance and health and safety, and play an active role in driving business performance through promotions, service improvements and operational excellence.

This is a fantastic opportunity for someone with hospitality leadership experience who enjoys working in a fast-paced environment and is passionate about delivering outstanding service.

For more information about us please look at our Job Pack here and the Job Description here.

About us

Royal Holloway Students’ Union (RHSU) is a vibrant, student-led organisation at the heart of the Royal Holloway, University of London community. Dedicated to enhancing the student experience, RHSU delivers a wide range of services, activities, and opportunities that support student life, wellbeing, and development. With a strong focus on community, inclusion, and innovation, the Union plays a vital role in shaping a positive and engaging university experience.

Our work focuses on:

Building Communities for all Students
Building Stronger Student Voice and Representation
Providing Inclusive Activity and Spaces
Providing Advice and Advocating for Students

We’re committed to fostering a collaborative, inclusive culture and investing in our people, infrastructure, and sustainability to ensure we’re fit for the future.

If you’re excited to challenge the status quo and help shape student life, we’d love to have you on our team!

Benefits

We offer an extensive benefits policy including the following:

22 days annual leave, rising each year up to 27 days (plus the 8 bank holidays)
8 extra days off during our winter closure
Birthday day off and 0.5 day “Milestone Day” for special life events
Employee discounts and savings opportunities
Contributory pension scheme
Wellbeing support including a Non-contributory Health Cash Plan and Cycle to Work Scheme
Hours based on a 35 hour/week
5 half-days of Development Leave for personal or professional growth

Job Type: Full-time, Permanent

Grade and salary range: Grade 5, £32,060 - £35,786 . Salary is subject to RHSU’s Pay & Reward Policy.

Hours of Work: 35 hours per week. Working in the evening will be needed as part of the normal working pattern.

Closing date: Sunday 2nd of August 2026

The Packhorse Deputy Manager - July 2026